Report Damage

Report Damage

Report damage by filling out the fields below. Please submit photographs and a clear description of the damage. All damage / defect claims must be filed with photos within 48 hours of the receipt of your order. Please, provide as much information, as possible. 

Describe:

• Condition of outside packaging (e.g. holes, rips, tears, indentations, etc.) on time of delivery.
• Where the shipment was unloaded (curbside, garage, inside the house, etc.)
• When and where did you detect damage (e.g. on the street, inside the house, during assembling process)?
• Did you note any issues with the outside packaging on the Delivery Receipt?
• What kind of damage / defect (broken part, damaged glass, finishing issue, etc.)?