Amazing experience. I've been a long time user of yelp and not really one to write reviews, but for this experience I had to. We ordered a large dresser online and received our item the NEXT DAY. The courier was very professional, friendly, and helpful -- he reported that he took personal care to check the item and ensure there was no damage before shipping (a small thing that I have found commonly neglected in my online furniture buying experiences). And indeed, the item was in perfect condition. He really went above and beyond to make our experience better than I could have ever hoped for. Honestly surprised and delighted how easy and straightforward the whole process was.
excellent customer service! i ordered a michael armini piece and not only did i get a great price but tom went above and beyond and personally delivered the piece to me in less than 24 hours! who does that? i would recommend usa furniture to anyone! excellent job!
Outstanding to deal
Found USA Furniture online after much searching for a quality dining room set & master bedroom set. Making such a substantial purchase online was concerning but in the end our experience was outstanding. Purchased a white lacquer Italian made dining room named Roma & master bedroom set named Mangano both made by ESF which are absolutely beautiful. I cannot rave enough about Tom and the outstanding customer service he provided. He made sure the delivery was made in our tight time frame and followed up on every aspect of the order. We had actually picked out a different bedroom set but when Tom saw the dining room set we picked out he suggested the Mangano which we are so glad we purchased as it is absolutely beautiful. Have had many contractors in our new FL home & everyone of them has commented on the stunning dining room & bedroom set. If you are hesitant about purchasing furniture online don't hesitate with USA Furniture as they are outstanding to deal with and we highly recommend.Suzanne Graves
We feel fortunate to be one of the lucky ones
Anytime you order such an expensive set of furniture online you immediately feel apprehensive and skeptical. I felt both of these things and kept my fingers cross that the set we ordered would be the same once delivered. I dealt directly with the store manager Tom Lee and Tom delivered as promised. When the set arrived and I saw it for the first time I was in awe of its natural beauty. The colors were identical as shown on the website and my husband and I could not be more happier. It literally took almost 12 weeks from the date my order was processed and I can without reservation tell anyone considering the Faraday 3 piece top grain leather deep burgundy brown power sofa set that it was absolutely worth the wait. The size of each piece is perfect for any size room and the rubbed leather that blends the burgundy and brown colors together is exquisite. The mechanics that control the power recline and power headset is so smooth that you feel it is more of a glide to your preferred position that simply reclining. The added extra pleasant surprise that we did not expect are the cell phone, Laptop and IPAD chargers that are installed on each side of each piece of the set. Do not hesitate to order this set. This is not a set you will see often in your neighbors or friends home and to have this extra function was well over what we expected. It usually takes a lot to please me and we are more than satisfied. The manufacturer provides the sponges to use to clean the set with specific instructions on how to assemble the power when setting it up. Thanks to Tom Lee for making this happen and we will continue to review his furniture pieces for possible future purchases. We feel fortunate to be one of the lucky ones to have purchased this setGreensboro, NC resident
Very happy customer
Just wanted to let you know i received my order. Wanted to say thank you! They are beautiful! Everything was packaged perfect, no damage . You guys are the best! I look forward to more orders.Thanks againVery happy customermichelle abbo
This is a beautiful, well made bedroom set. The top drawers are felt lined and move smoothly, and the bed assembly was easy and intelligently designed. The hardware is solid, not cheap. The color online is accurate and it looks gorgeous. The dresser and night stand, however, do not come with marble tops as stated in the description, but with wood tops that have a beautiful design much like the headboard. It looks great and is probably much lighter without the marble, so I did not care about that discrepancy.I ordered this on the weekend, and it arrived via a truck carrier 3-4 days later (California to Arizona). The carrier allowed me to choose which day it arrived and the driver helped me take it off the pallet and carry it into my house for $20 cash. There were no dents, nicks, or scratches … it arrived in perfect condition. The support person I talked to about shipping before I made the purchase was very helpful. Someone even called after I made the purchase to make sure that what I ordered was exactly what I wanted before they shipped it. I would definitely purchase from USA Furniture Warehouse again. I was very pleased all around!